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These general conditions of sale and use govern any use of the site and the services offered therein. We reserve the right to modify or delete, in whole or in part, the general conditions of sale and conditions of use, at any time and without notice. The date of the last modification of our conditions appears at the bottom of this page.
By continuing to use the site after these changes, you signify your acceptance of the new TERMS.
It is your responsibility to check this page regularly to see if any changes have been made to the terms and conditions and to read them.
ARTICLE 1 - SCOPE
These general conditions of sale (hereinafter "GTC") are applicable exclusively to the online sale of the products of the company JPSA DECO / Royal International Art Palace, on the Site "www.royalartpalace.com".
These General Terms and Conditions of Sale exclusively govern the online sales contracts for the products of JPSA DECO / Royal Art Palace International whose head office is 1B Rue du Port, 11100 Narbonne, France and registered with the RCS of Narbonne under the number : 531450278, to purchasers having the quality of consumers (hereinafter the "Customer") and constitute with the purchase order, the contractual documents opposable to the parts, to the exclusion of any other documents, prospectuses, catalogs or photographs of the products which have only indicative value.
The GSC are made available to customers on this site, where they are directly available.
We recommend that you take the time to read the GTCS as they govern the contractual relations related to your use of our site and the services offered there. By checking the box provided for this purpose during your order, you indicate that you have read our Terms and Conditions of Sale and accept them.
Any order made on the website requires that the customer accepts in advance and without reservation the General Terms and Conditions. In case of disagreement with the terms and conditions of the GTC, the customer must not use the website.
Only legal persons able to sign contracts for products offered for sale on a website may place an order on the site. When placing the order, the customer guarantees to have the full legal capacity to adhere to the General Conditions of Sale, place an order and close the sale.
ARTICLE 2 - DEFINITIONS
The terms and expressions identified by a capital letter in these General Terms and Conditions of Sale have the following meanings (whether used in the singular or the plural):
- "General Conditions of Sale or Terms": refers to this document,
- "Order": refers to the purchase order of the customer relating to one or more product (s) passed through the use of the website,
- "Website": means the website accessible at www.royalartpalace.com
- "Product": means a product offered for sale on the website,
- "Customer": means a major consumer who uses the website and acquires one or more product (s), for his personal needs, through the website having previously adhered to the Terms and Conditions of Sale.
- "Company": refers to JPSA DECO / Royal Art Palace International
ARTICLE 3 - PRODUCTS
a) Description of products
On our Website, each Product available for purchase is described on a product page that is specific to it. We strive to represent all the features of the Products as accurately as possible using photographs and a description.
Before ordering, we invite you to study the description and characteristics of the product.
Differences between the delivered Products and those represented on the Site or the catalog may exist, mainly for the Handicrafts for which the homogeneity of the production can not be perfectly assured. These differences, if they do not relate to the essential characteristics of the Products and do not affect their quality, can not justify a cancellation of the Order or a refusal of delivery.
The perfect representation of the Products on the Website and / or in the catalogs can not be guaranteed, in particular due to differences in color rendering by Internet browsers and / or visualization monitors, Royal Art Palace International can not guarantee not be held responsible for the inaccuracy of the photographs appearing on the Site.
The photographs illustrating the Products do not constitute a contractual document. If errors are introduced, in no case the responsibility of Royal Art Palace International can not be committed.
- The wooden furniture made by hand by our craftsmen can work according to the variations of temperature, humidity and crack slightly. Wood is a living material.
- The cowhide as well as the color and veins of the marbles may differ from one product to another.
-The wrought iron furniture is to be varnished imperatively before any exposure to the outside.
The objects and furniture sold on the Royal Palace Art International Site are intended to be used in a normal and private use, any use too intensive, abnormal and not provided for this purpose, will not give rise to a decision taken. the guarantee, neither financial compensation nor an exchange.
ARTICLE 4 - PRICES
The price is due in full after confirmation of the Order.
All our prices are displayed in euros (€) all taxes included (TTC or Incl. Tax) *if required depend of country or pruchase with a European VAT ID, as well as the delivery charges applicable (according to the weight or volume of the parcel, the address of delivery and the conveyor or mode of transport chosen).
The prices include in particular the value added tax (VAT) at the rate in effect on the date of the Order. Any change in the applicable rate may impact the price of the Products from the date of entry into force of the new rate. The applicable VAT rate is expressed as a percentage of the value of the Product sold.
Prices other than those mentioned in Euros are indicative and not contractual.
We reserve the right to modify the prices at any time, while guaranteeing you the application of the price in force on the day of the Order.
ARTICLE 5 - ORDER
a) Steps of the Order
To place an order, you must select the Product (s) of your choice by clicking on the Product (s) concerned and choosing the desired characteristics and quantities. Once the Product has been selected, the Product is placed in your basket.
Once the Products selected and placed in your basket, you must click on the basket and check that the contents of your order is correct. If you have not done so yet, you will be asked to login or register on our Website.
Once you have validated the contents of your shopping cart and you are logged in / signed up, you will see an online form filled in automatically and summarizing the price, applicable taxes and, if applicable, delivery charges. You are invited to check the content of your Order (including the quantity, characteristics and references of the Products ordered, the billing and delivery address and the price) before validating the content.
Orders placed must include all the information necessary for the proper processing of the Order. A "comments" section is at your disposal, do not hesitate to inform us to provide any additional information you deem necessary.
All information required on the page before validation of the order must be completed accurately and accurately.
Before clicking on the button "Validate the Order", you have the possibility to check the detail of your order and its total price and to return to the previous pages to correct possible errors or possibly modify your Order (according to the article 1369-5 of the French Civil Code).
You will continue your Order by choosing a mode of transport for the delivery of your Products. You will only be able to proceed to the next step if you check the box for GCS.
You will then proceed to the payment of the Products by selecting the mode of payment which will suit you the best and by following the instructions of the Site.
An email acknowledging receipt of your Order and payment will be sent to you.
Any Product that is part of the same order that does not appear in the order confirmation email that we have sent to you will not be part of this contract.
Before placing an Order on our Site, it is your responsibility to verify and determine your full capacity to receive the Products. You must also ensure that the ordered Product can be delivered to your address safely. Otherwise you are required to inform us by phone or email so that we can take all necessary measures from our carrier. Extra cost of delivery, in case of major delivery difficulties may be required.
We can not be held responsible for late delivery due to an error in delivery address or phone number. Any costs or additional costs related to complications, delays or returns of delivery will be borne by the Customer.
b) Modification of the Order
Any modification (including modification of the delivery address, spelling of a name, your telephone number or any other particular information) of your order after confirmation of it by our services, is subject to our acceptance.
We will then tell you if it is possible and what changes and additional costs.
c) Validation of the Order
We reserve the right to refuse any order for legitimate reasons and, in particular, if the quantities of Products ordered are abnormally high for buyers who are consumers or in case of payment problem.
By placing an order on the Royal Art Palace International Website, the Customer undertakes to provide us with the requested proof. Failing communication of the requested items within the time limit, we reserve the right to cancel the order, object of the verification.
We also reserve the right to refuse any order in the event that the price displayed (and paid by the Customer) is inaccurate or derisory due to a technical or computer malfunction.
d) Cancellation of Order
You can send us a cancellation request by mail to the following address: contact [at] royalartpalace.com.
However, any deposit paid (by check or bank card in several installments, or any other means of payment) is considered as acquired in case of will to cancel the Order, and this because of the setting in manufacture and / or the reservation of the goods.
We reserve the right to refuse any cancellation request from the Customer.
ARTICLE 6 - CONTRACT
a) Conclusion of the contract
The Order will be considered final only from the moment we have sent you the confirmation email, and the sale of the Product (s) will be noticed only after the payment of the corresponding price by the Customer.
b) Archiving and proof
The archiving of communications, purchase orders and invoices is done on a reliable and durable medium so as to constitute a faithful and durable copy.
These communications, purchase orders and invoices can be produced as proof of the contract.
We work every day to provide you with products that combine the best quality with the best price, and we wish you to be satisfied with the product ordered on our site.
However, we remind you that, if you want to return your Products, you have (in application of Article L.121-20 of the Consumer Code) a withdrawal period of 14 calendar days (Sundays and public holidays). included) from the receipt of the Order.
Before anything else, you must inform our customer service department by sending an e-mail to the following address: contact [at] royalartpalace.com.
The exercise of the right of withdrawal by the Customer entails for him, the obligation to return, at its expense, Products whose Order has been canceled within 14 days.
Once received, the Products will be inspected and our customer service will contact you.
In case of refund, we guarantee a refund by the same means of payment as your payment within a period less than or equal to 14 days from the date of receipt of the returned package, in accordance with the law (Code of Consumption Article L121- 21-4). The delivery costs are reimbursed in proportion to the items returned by the customer.
Returned Products must arrive in perfect condition. You must return them in their original packaging, clean and intact or in packaging of sufficient quality to allow their transport to our warehouses without damage. Products must not have been used.
We reserve the right to refuse a refund for any product deemed unsuitable for resale.
The right of withdrawal is excluded: in the case of a special order of goods made to the Client's specifications or clearly personalized or which, because of their nature, can not be reshipped or are likely to deteriorate.
ARTICLE 7 - PAYMENT
a) Terms of payment
We offer various payment methods (bank card, credit card 4 times (Only for France), Paypal, check, transfer). You will find all the details in the "secure payment" section of our website or by clicking here.
For credit card payments, we use one of the most secure systems available on the Internet, the SSL (Secure Socket Layer) protocol and encryption to protect all valuable data related to your payment.
The payment by check or transfer must intervene within 5 (Five) working days to guarantee a good availability of products and prices.
(Only for France)
Financing for individuals with our partner SOFINCO is also available:
Request for financing: simple and fast.
By clicking on financing you will be redirected to the secure site of our partner SOFINCO to fill your credit request in a few clicks and get an immediate answer in principle. Learn more.
The request for funding is made by our partner organization Sofinco. The entry of your financing file is done directly online. It is your responsibility to provide all the information necessary for our partner Sofinco to study your file.
Once you have entered your file, you will have to send by mail the original copy of the financing contract to our partner Sofinco and the supporting documents that will be requested.
Your order will be processed once our partner organization Sofinco has validated your application for funding.
You have a withdrawal period of 14 days from the date of signature of the credit agreement.
Offer reserved for private individuals, subject to final acceptance of the file by SOFINCO which is a trademark of CA Consumer Finance - SA with capital of € 460,157,919 - Evry Head Office, rue du Bois Sauvage 91038 Evry Cedex - 542 097 522 RCS Evry - Insurance intermediary, registered with the ORIAS (Organization for the Register of Insurance Intermediaries) under the number 07 008 079 (www.orias.fr).
A credit commits you and must be repaid. Check your repayment capacity before you commit.
The payment of the Order by the Customer is irrevocable, subject to the right of withdrawal.
No payment against refund will be accepted, whatever the reason.
Once you have made payment for your Order, you will receive an email from us confirming the sale, the availability of the Product and the average delivery date to be expected.
We reserve the right to refuse to process a transaction for any reason or to deny service to anyone at any time and in our sole discretion.
We can not be held responsible to you or a third party for refusing to process a transaction or suspending any transaction after the processing has begun.
(b) Failure to pay and retention of title
Products ordered remain the property of the Company until full payment of the sale price.
By express agreement and unless carried forward by the Company, any default or late payment will result in the immediate payment of any amount remaining due, regardless of the due date, without any formality or prior notice, payment by the Customer late interest at the rate of three times the legal interest rate in effect (this rate will be updated according to the texts and financial conditions in force) and the payment of a fixed compensation for recovery costs set at 40 euros .
In the event of delivery and non-payment, the Company has the right to claim ownership of the products ordered, the customer agreeing to return any Product not paid, all costs being then his responsibility.
For payments in multiple installments by check or credit card that have been voluntarily put in opposition, falsely declared lost, stolen or used fraudulently by the Customer, despite the delivery of the Order, will systematically result in a complaint for fraud, then an application to the competent court, with seizure of a bailiff.
ARTICLE 8 - PACKING
The Products are packaged in accordance with the applicable transport standards to ensure maximum protection for the Products during delivery. You must meet the same standards if you are required to return Products.
For this, you are invited to return the unsuitable Product in its original packaging (or equivalent packaging).
The packaging is not taken back by the carrier. If, however, the deliveryman picks them up at your request and without our agreement, you will be asked to pay for this removal.
ARTICLE 9 - DELIVERY
To know all the steps of the delivery process, we invite you to consult the heading "delivery" of our Website or by clicking here.
a) Delivery costs
The delivery costs, indicated on the summary page before payment of your order, vary according to the weight, the size, the fragility of your articles and your geographical situation (place of delivery).
Additional charges may be added to the order for any scheduled delivery in an isolated or hard-to-reach location that requires special attention. In this case we will inform you by email.
For any delivery outside Metropolitan France, any customs fees or local taxes are the responsibility of the recipient.
The delivery address designated by the customer may be different from the billing address.
b) Shipping and delivery time
The delivery time may vary depending on the Products ordered, the quantity of products ordered and the availability of the Product.
The products are:
- In stock
On average, for any order of items in stock, shipping is made within 7 working days of receipt of your payment. However, some products in stock require more time (convenient, showcase, sofa ...).
The shipping times for each item are mentioned on our Site. These deadlines are excluding weekends and holidays.
An e-mail will automatically be sent to you at the time of shipment of the Products, provided the e-mail address on the registration form is correct.
The carrier will then contact you within 24 to 48 hours to make an appointment. You will agree with him a day for delivery (Monday to Friday).
Attention: In the framework of the payment in 4 x (CB or check and only for France) or via SOFINCO (Only for France), the shipment is carried out under 7 working days or 15 working days according to the Product, as from the acceptance and the validation of your file .
- On order
The manufacturing time can vary from 4 to 8 weeks on average and up to 6 months for some specific orders (except standard) plus an average shipping time that varies between 7 and 15 business days.
This is an average, sometimes the delay is longer or conversely much shorter. All time estimates given at the time of validation and confirmation of the order are subject to change.
In case of change of delivery time, we will do our best to contact you and inform you of any changes.
An e-mail will automatically be sent to you at the time of shipment of the Products, provided the e-mail address on the registration form is correct.
The carrier will then contact you within 24 to 48 hours to make an appointment. You will agree with him a day for delivery (Monday to Friday).
In any event, timely delivery can only occur if the buyer is up to date with his obligations to the seller.
Royal Art Palace International can not be held liable for late delivery due to the carrier.
Shipping deadlines indicated on the Site can not be guaranteed during periods of sales and promotions. They can be increased from 7 to 15 working days.
c) Split delivery
In the event that the respective dates of availability of the Products of an Order are different, you have the possibility, if you wish, to ask us to split the delivery. In this case, an additional cost of delivery will be required.
We will communicate the amount of the additional cost by email. Upon acceptance and payment of this additional cost, we will ship the items in stock according to the deadlines mentioned above.
In the absence of a request for a split delivery, the delivery will take place on the date of availability of all the products ordered and at the price of the grouped transport indicated at the time of the Order.
d) Terms of delivery
The products are delivered to the address indicated on the order form.
Deliveries are at the foot of the building and on the edge of property. The transport company that delivers your items to you is by no means a moving service or home installation.
If you want a delivery upstairs, you must send us a written request. We will ask our carrier to prepare an estimate.
Any delivery that comes out of this framework and carried out without our written agreement, will be subject to an additional service that will be billed to you.
Upon receipt of your items, you must immediately check their status and compliance with the Order. If the package or its contents are damaged or not in accordance with the initial order, the buyer must immediately refuse, have it noted by the carrier and note on the voucher of the carrier the reason for refusal Then, immediately contact our customer service.
Attention: The perfect external appearance absolutely does not dispense with an imperative control of the state of the received content.
e) Difficulty / impossibility of delivery
In case of absence of the Customer during the delivery, in spite of making an appointment, the carrier will contact the Customer to schedule a second pass or will contact Royal Art Palace to contact the Customer. The parcel can be presented a second time, by appointment, at the customer's home.
If the Customer does not respond to messages and calls from Royal Art Palace within 7 days maximum, if he does not contact the carrier or if he is not present during the second passage of the carrier, the Products will be systematically returned at Royal Art Palace.
The delivery could not be made due to the Customer's shortcomings, transportation costs (return of the parcel to our warehouses), storage of the goods, as well as ancillary costs (presentation fees, notice of suffering) and the Re-delivery charges will be billed to the Customer. These fees will be charged to the Customer upon the re-delivery of the Order.
If your parcel could not be delivered for the following reasons: delivery to a different address than the one indicated on the purchase order without agreement on our part or a posteriori of the shipment, coordinates wrong or insufficient (telephone, code door ...), wise but not responding client; fees (notice of suffering, return shipping, storage, presentation) may be deducted from any refund or will be requested following the (re) delivery of your Order.
For countries subject to Customs duties: If you do not accept the parcel (s) and they are returned to us for lack of travel to the transport office following a customs passage, you will be automatically charged the cost of return. After receipt of your purchases on our premises, the refund will be made within 14 days.
f) Conformity of products
We invite you to open and check your order the day of delivery and inform us immediately of any damage incurred during transport. You must ensure that all products and components of a product have not been damaged. It is your responsibility to check that the delivered products reach you in perfect condition before signing the delivery note.
In case of damage, enter clear and precise reservations on the carrier's delivery note.
In the event that a transport damage has not been noted and specified (detailed and detailed reservations) at the time of delivery, in writing on the carrier's delivery note, no claim will be taken into account and no refund will be to be claimed.
Mentions "Subject to unpacking ...", "Unpacking after delivery" etc ... have absolutely no legal value and no compensation can be requested if these mentions are noted at the reception.
The mentions having nothing to do with the quality of the transport "Dust on the fabric, object less beautiful than in photo, sitting too low ..." will not give rise to the opening of a litigation file near the conveyor.
If the goods are not suitable for reasons other than damage, it is your responsibility to immediately refuse the package to the carrier and contact us immediately. If you do not refuse the goods upon delivery, the return of the product to our warehouses will be at your expense. Returned products must be returned to us in their original packaging or in equivalent packaging within 14 days.
All the claims relating to a defect of delivered goods resulting from a damage of transport, a inaccuracy in the quantities or an error that we would have committed in the referencing, must be formulated by registered letter with the carrier within a delay three (3) business days or 7 (seven) days in some countries of the European Community, upon receipt of goods, failing which the right to claim will cease to be acquired.
We will ask you to provide a photo of the damaged parts so that we can take the appropriate measures.
In the case where the Customer requests a refund related to a damage, we can only perform it when the carrier's liability is proven. For this, the recipient of the parcel will have to send us within 36 hours maximum (photos, explanatory letter ...) unless the aforementioned reservations are correctly registered on the delivery note. As soon as the carrier is compensated, we will refund.
h) Delay / Failure of Delivery
The delay of delivery not due to a case of force majeure or the fact of the customer, can cause the resolution of the sale by the customer. After sending a first registered letter with acknowledgment of receipt to the Company to notify the delay of delivery, the customer will give up his order if the delivery is still not made within a reasonable time by registered letter with acknowledgment of receipt, will return where applicable, the products if they have been delivered.
Are considered as force majeure releasing Royal Art Palace International from its obligation to deliver: war, riot, fire, weather disorders, strikes, accidents, customs detention and the impossibility of being stocked.
The customer will then be refunded in full within 14 days, excluding any compensation or damages.
Failure to deliver will result in the automatic resolution of the sales contract.
If you are a buyer from a country subject to customs and delivery to your home is not possible because you must go to the carrier's office or a customs office to pay customs fees or to sign forms customs declaration or other, Royal Art Palace International, can in no way be held responsible for additional delays.
i) Risk transfer
The transfer of the risks of loss and deterioration of the Products will be made upon delivery and receipt of said Products by the Customer.
ARTICLE 10 - PRODUCT GUARANTEES / LIABILITY
a) Scope of the guarantee
The Products are guaranteed for a period of 1 year from the date of delivery for the structure, screws, foam, coatings.
During the warranty period, Royal Art Palace International undertakes to exchange the defective Products by its services.
The exchanged Products benefit from the guarantee for the remaining duration.
The following are excluded from the guarantee:
* damage to the Product resulting from its normal wear and tear due to its nature, function, composition and price;
* the slight differences found on the Products as defined in Article 3.a;
* any defect in the Product that may result from damage during transport;
* Products that have been used too intensively, especially for purposes other than private; any defects in the Product that may result from improper installation, storage, storage, or assembly (non-compliance with the installation instructions), lack of maintenance, misuse or use not in accordance with the technical or user specifications (non-compliance with maintenance and servicing requirements), modifications or repairs carried out by the purchaser or a third party, deterioration caused by external objects (object posed d excessive weight on furniture not designed for this purpose), external events such as accidents, shocks, fires, acts of vandalism, water damage, natural or artificial lights (in case of discolouration or cracking of coatings and wooden structure), thermal shock by exposure close to a source of heat or heating (in case of deformation of wood or cracking of plaster), natural disasters, or bad weather.
b) After-sales service
Warranty claims must be addressed to the after-sales service by e-mail: contact [at] royalartpalace.com.
Products covered by the warranty must be returned complete, in their original condition and packaging (or equivalent packaging) after receipt of the claim by the Royal Art Palace International after-sales service.
If the return of the Product (s) in our warehouses is necessary, the cost of transporting your home to our warehouses will be your responsibility. However, we will be responsible for the re-delivery of the Product (s) to your home.
c) Legal guarantees
The Products are guaranteed against any lack of conformity and hidden defects under the conditions provided by the provisions of the Consumer Code (Article L. 211-4, Article L. 211-5, Article L. 211-12). and the French Civil Code (Articles 1641 and 1648).
The Company can not be held liable in case of non-performance or improper performance of the contract due either to the fact of the buyer, the insurmountable and unpredictable fact of a third party to the contract, or force majeure.
No regulations specific to the country of delivery and / or consultation of the website may be opposed to the Company.
The liability of Royal Art Palace International for the delivered Products, including under the applicable contractual or legal guarantees, is limited to the price of the defective or non-compliant Products. Royal Art Palace International can not be held liable for compensation for indirect damages or any other financial loss suffered by the buyer or a third party.
ARTICLE 11 - APPLICABLE LAW / JURISDICTION
The relations between the buyers and Royal Art Palace International, for orders placed on the Site will be governed by French law.
In case of dispute that can not be resolved amicably, any legal action will, * subject to the provisions of Article 48 of the NCPC *, the exclusive jurisdiction of the competent courts within the jurisdiction of the registered office of the company JPSA DECO / Royal Art Palace International, notwithstanding plurality of defendants or warranty claim, including for emergency proceedings, provisional proceedings by reference or by motion.
ARTICLE 12 - USE OF THE WEBSITE
a) Intellectual property
Items published on Royal Art Palace International's website, including, but not limited to, logos, registered marks, texts, photographs, images, drawings, models or tables are works protected by intellectual property rights or copyright laws. no one. The reproduction or the representation, total or partial, of this site is thus prohibited without the express and preliminary agreement of the holders of these rights and would constitute an infringement sanctioned by the provisions of the Code of the intellectual property and / or a delictual fault of nature to commit the civil liability of offenders to the aforementioned rights.
Royal Art Palace and Royal Art Palace International are registered trademarks.
b) User responsibility
The navigation on the site www.royalartpalace.com is the sole responsibility of the users. Royal Art Palace International can not be held responsible for failures, errors, computer viruses that could hinder the continuity of access to its site or for malfunctions in the computer installation of users that may be noted as a result access to the site. It can not therefore be held liable for any direct or indirect damage that may be related to the use, access to its site or downloading of items stored on the site (images, text, video files .. .).
c) Computer law and freedom
Royal Art Palace International treats all information about you with the strictest confidentiality. During your purchases, we only ask you for the essential information, and we forbid any use of the data communicated on the site for another use than for a quality treatment and a careful follow-up of our customer relationship. In accordance with the Data Protection Act of 6 January 1978 French law (Informatique et Libertés) of January 6, 1978, and the law (EU) 2016/679 of the European Parliament of April 27, 2016 (GDPR) we specify that:
* Personal information collected may be used to send e-mail messages only in the context of our business relationship or if you have agreed to receive our commercial offers.
* No other use will be made of this information, which can not in any way be disclosed to third parties by Royal Art Palace International ®.
* You have a right to access and rectify personal data that concern you.
Royal Art Palace is committed to complying with its obligations under the regulations and, in particular, the General Data Protection Regulation (GDPR).
Our client file is declared to the French National Commission Informatique et Libertés.
For any request, please contact contact [at] royalartpalace.com.
ARTICLE 13 - FORCE MAJEURE
No Party may be held responsible for the total or partial non-performance of its obligations, if such non-performance is due to the fortuitous event or the occurrence of an element constituting force majeure such as in particular, and without this list be limiting, flood, fire, storm, lack of raw materials, transport strike, partial or total strike, war, pandemia, lockdown or lockout. The Party that has been struck by such events shall inform the other party as soon as possible and at the latest within five (5) business days of the occurrence of this event. This period will be excluded if the reason for the case of force majeure is common knowledge and as long as the situation persists.
The parties agree that they shall consult each other as soon as possible in order to determine together the terms of execution of the Order during the period of force majeure.
If the case of force majeure has a duration of existence greater than one (1) month Royal Art Palace International will not be able to honor the order, with charge for Royal Art Palace International to refund if necessary the buyer of the sums paid by him under the order concerned.
ARTICLE 14 - CANCELLATION CLAUSE
The resolution of the order in the cases provided for in the present GTC will be pronounced by registered letter with acknowledgment of receipt and will be automatically acquired without judicial formality.
ARTICLE 15 – ACCEPTANCE OF BUYER
The present general conditions of sale as well as the tariffs are expressly approved and accepted by the Buyer, who declares and recognizes to have a perfect knowledge, and renounces, thus, to take advantage of any contradictory document and, in particular, his own general conditions of purchase, the act of purchase resulting in acceptance of these general conditions of sale.
ARTICLE 16 - CONTACT US
If you wish to be put in touch with our customer service, you can either contact us via our online form, send us an email to contact [at] royalartpalace.com or call us at: +33(0)18.104.22.168.13 Monday to Friday from 9am to 12pm and 2pm to 6pm UTC +1.
Last updated: 04/01/2017