GENERAL SALE CONDITIONS (GTC)

These terms and conditions of sale and use govern any use of the site and the services offered therein. We reserve the right to modify or delete, in whole or in part, the general conditions of sale and the conditions of use, at any time and without notice. The date of last modification of our conditions is at the bottom of this page.

By continuing to use the site after these changes, you signify your acceptance of the new GTCs.

It is your responsibility to consult this page regularly to see if any changes have been made to the terms and conditions and if necessary to read them.

ARTICLE 1 - SCOPE

These Terms and Conditions of Sale (ci-après « GTC ») are applicable exclusively to the online sale of the products of JPSA DECO/Royal Art Palace international, on the Site « https://www.royalartpalace.com/en/ ».

These General Conditions of Sale govern exclusively the contracts of online sale of the products of JPSA DECO / Royal Art Palace International head office 1B Rue du Port, 11100 Narbonne, France and registered in RCS of the Narbonne under number: 531450278, to purchasers having the quality of consumers (below the "Customer) and together with the purchase order, are contractual documents opposable to the parties, excluding any other documents, prospectuses, catalogues or photographs of products which have only an indicative value.

The CGVs are made available to customers on this website, where they are directly searchable and also sent by e-mail when the Customer validates the Order.

We recommend that you take the time to read the Terms and Conditions as they govern the contractual relationships related to your use of our site and the services offered therein. By checking the box provided for this purpose at the time of your order, you indicate that you have read and accepted our Terms and Conditions of Sale.

Any order made on the website requires the customer to accept the GTC as a whole beforehand and without reservation. In case of disagreement with the terms and conditions of the Terms and Conditions, the customer must not use the website.

Only legal persons able to contract products offered for sale on a website can place an order on the website. When placing the order, the customer guarantees full legal capacity to adhere to the Terms and Conditions of Sale, place an order and conclude the sale.

ARTICLE 2 - DEFINITIONS

The terms and expressions identified by a capital capital in these General Conditions of Sale shall have the meaning indicated below (whether they are used in singular or plural) :

- « General Conditions of Sale or Terms of Sale refer to this document,

- « Command : means the customer's purchase order for one or more products(s) past use of the website,
- « Website » : means the website accessible to the address https://www.royalartpalace.com/en/

- « Product means a product proposed for sale on the website,
- « Client means a natural person who uses the website and acquires one or more products(s), for his personal needs, through the website having previously acceded to the General Conditions of Sale.
- « Company» : means JPSA DECO / Royal Art Palace International

ARTICLE 3 - PRODUCTS

a) Description of products

On our Website, each Product available for purchase is described on a specific product page. We strive to represent all the characteristics of the Products as faithfully as possible using photographs and a description.

Before placing Order, we therefore invite you to study the description and characteristics of the Product.

Differences between the Products delivered and those represented on the Site or catalogue may exist, mainly for Craft products for which the homogeneity of production cannot be perfectly ensured. These differences, since they do not concern the essential characteristics of the Products and do not affect their quality, cannot justify a cancellation of the Order or a refusal to deliver.

The perfect representation of the Products on the Website and/or in catalogues that cannot be guaranteed, in particular due to differences in color rendering by Internet browsing software and/or visualization monitors, Royal Art Palace International cannot be held responsible for the inaccuracy of the photographs on the Site.

The photographs illustrating the Products are not a contractual document. If errors have occurred, under no circumstances shall responsibility for Royal Art Palace International cannot be hired.

Important:
- The wooden furniture made by hand by our craftsmen can work according to temperature, humidity and slightly crack. Wood is a living material.

- Cows' skin and the colour and veins of marbles may differ from product to product.

-Forged iron furniture must be varnished before any outdoor exposure.

b) Conditions of use

Objects and furniture sold on the Site Royal Art Palace International are intended to be used as part of normal and private use, any use which is too intensive, abnormal and not intended for that purpose will not be covered by the guarantee, nor will any financial compensation be paid or exchanged.

ARTICLE 4 - PRICES

The price is payable in full after confirmation of the Order.

All our prices are displayed in euros (€) all taxes included (TTC), and applicable delivery costs (according to the weight of the package, the delivery address and the carrier or mode of transport chosen). .

Prices include in particular value added tax (VAT) at the rate in effect on the date of Order. Any change in the applicable rate may affect the price of the Products from the date of entry into force of the new rate. The applicable VAT rate is expressed as a percentage of the value of the Product sold.

Prices other than those mentioned in Euros are indicative and non-contractual and updated every two hours automatically according to the exchange rate in force.

We reserve the right to change prices at any time, while guaranteeing the application of the price in force on the day of the Order.

ARTICLE 5 - ORDER

a) Steps of the Command

To make Order, you must select the(s) Product(s) of your choice by clicking on(s) Product(s) concerned(s) and choosing the desired characteristics and quantities. Once the Product is selected, the Product is placed in your cart.

Once the Products are selected and placed in your shopping cart, you must click on the shopping cart and check that the content of your order is correct. If you have not done so yet, you will be invited to identify yourself or register on our Website.

Once you have validated the content of your shopping cart and you will be identified / registered, you will post an online form automatically completed and summarizing the price, applicable taxes and, if applicable, shipping costs. You are invited to check the content of your Order (including the quantity, characteristics and references of the Products ordered, the billing and delivery address and the price) before validating the content.

Orders placed must include all the information necessary for the proper processing of the Order. A "Comments" section is available to you, do not hesitate to provide us with any additional information you deem necessary.

All information required on the page before validating the order must be provided accurately and accurately.

Before clicking on the button « Validate Order You have the possibility to check the details of your order and its total price and to return to previous pages to correct any errors or possibly modify your Order (article 1369-5 of the Civil Code).

You will continue your Order by choosing a mode of transport for the delivery of your Products. You will only be able to proceed to the next step if you check the TGV box.

You can then proceed with the payment of the Products by selecting the payment method that best suits you and following the instructions of the Site.

An email acknowledging receipt of your Order and its payment will be sent to you.

Any Product forming part of the same order that would not appear in the order confirmation email that we sent you will not be part of this contract.

Important:
Before placing Order on our Site, it is your responsibility to verify and determine your full capacity to receive the Products. You must also make sure that the ordered Product can be delivered to your address without damage. Otherwise you are obliged to inform us by telephone or email so that we can take all necessary measures with our carrier. You may be asked for additional delivery costs in case of major delivery difficulties.

We cannot be held responsible for a delay in delivery due to an error in the delivery address or telephone number. Any additional costs or costs associated with complications, delays or returns will be borne by the Customer.

b) Change of Order

Any changes (and in particular modification of the delivery address, spelling of a name, telephone number or any other particular information) your order after confirmation of it by our services, is subject to our acceptance.

We will then tell you if it is possible and what changes and additional costs are possible.

c) Validation of the Order

We reserve the right to refuse any order for pattern and, in particular, if the quantities of Products ordered are abnormally high for consumers with consumer status or in case of payment problems.

By placing his order on the Website of Royal Art Palace International, the Customer undertakes to provide us with the requested proofs. In the absence of communication of the requested items within the time limit, we reserve the right to cancel the order, the object of the verification.

We also reserve the right to refuse any order in the event that the price displayed (and paid by the Customer) would be inaccurate or derisory due to technical or computer malfunction.

d) Order Cancellation

You can send us a cancellation request by email to: contact[at]royalartpalace.com. .

However, any advance payments (by cheque or credit card in several times, or any other means of payment) is considered to be acquired in the event of a wish to cancel the Order, as a result of the commissioning and/or reservation of the goods.

ARTICLE 6 – CONTRACT & CONDITIONS FOR EXERCISE OF THE RIGHT OF RETRACTATION

6.1. CONTRACT

6.1.a: Conclusion of the contract

The Order will not be considered final until we send you the confirmation email including the present Terms of Reference attached to it, and the sale of the Product(s)(s) will only be found after payment of the corresponding price by the Customer.

6.1.b: Archiving and proof

The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and lasting copy.

Such communications, purchase orders, assets and invoices may be submitted as proof of contract.

6.2. CONDITIONS FOR EXERCISE OF THE RIGHT OF RETRACTATION

We work every day to provide you with the best quality products at the best price, and we want you to be satisfied(e) product ordered on our Site. However, you have a legal right of withdrawal.

In accordance with the provisions of article L 221-18 of the Consumer Code, the Customer has a period of 14 days to assert his right of withdrawal, without having to justify any reason. The deadline shall run from the day following the day on which the Order is received.
In the case of an order for several goods delivered separately or an order for a good consisting of lots or multiple parts, the delivery of which takes place over a specified period, the period shall run from the receipt of the last good or lot or last piece.

Exercise of the right of withdrawal
In order to exercise its right of withdrawal, the Customer must inform Royal Art Palace of its decision by sending it, before the expiry of the above-mentioned period of 14 days, the standard form of withdrawal provided for that purpose which has been sent to it with the validation email of its Order (and reproduced at the end of these Terms of Reference), or any other declaration without ambiguity and expressing its will to retract.
It is also possible for the Customer who has created a customer space to retract online by going to his personal space, in the section "My account".

Case of exclusion from exercise of the right of withdrawal
Pursuant to Article L 221-28 of the Consumer Code, it is recalled that the right of withdrawal cannot be used for contracts:

1° The provision of services fully performed before the end of the withdrawal period and if the contract subjects the consumer to an obligation to pay, the performance of which has begun after the consumer's express prior agreement and recognition by him of the loss of his right of withdrawal, once the service has been fully performed by the trader ;

2° The supply of goods or services the price of which depends on fluctuations in the financial market beyond the control of the trader and likely to occur during the withdrawal period;

3° The supply of goods manufactured according to consumer specifications or clearly personalized ;

4° Provision of goods likely to deteriorate or perish rapidly ;

5° The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection ;

6° Supply of goods which, after delivery and by their nature, are inextricably mixed with other articles ;

7° The supply of alcoholic beverages whose delivery is delayed beyond 30 days and whose agreed value at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader ;

8° Maintenance or repair work to be carried out in emergency at the consumer's home and expressly requested by him, within the limits of the spare parts and works strictly necessary to respond to the emergency ;

9° Provision of audio or video recordings or computer software when unsealed by the consumer after delivery ;

10° The supply of a newspaper, periodical or magazine, except for contracts for subscription to such publications ;

11° Concluded at a public auction ;

12° Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities to be provided on a specified date or period ;

13° The provision of digital content without physical media the performance of which has begun before the end of the withdrawal period and, if the contract imposes an obligation on the consumer to pay, where:

a) He gave prior express consent for the performance of the contract to begin before the expiry of the withdrawal period; and

b) He acknowledged that he would lose his right of withdrawal; and

c) The trader provided a confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of article L. 221-13 of the Consumer Code.

  
6.3 CONDITIONS AND MODALITIES FOR RETURN AND REPAYMENT OF PRODUCTS
For any return in the exercise of the right of withdrawal, the costs of returning the products are expressly borne by the Customer.
 
6.3.a: Condition of the product
Any returned product must be returned in a condition allowing its immediate return to sale. The product must therefore be returned in its new condition, with all the various instructions and accessories with which it was delivered and in its original packaging.
The responsibility of the Customer may be incurred only in the event of depreciation of the products resulting from manipulations other than those necessary to establish their nature, characteristics and proper functioning. Royal Art Palace reserves the right to refuse the refund of the product if all of these conditions were not met.

6.3.b Method of return
In any case, the Customer must return his product(s) to Royal Art Palace without undue delay and, in the event of withdrawal, not later than 14 days after communication of its decision to withdraw.

First of all, it is advised mainly to formulate this return via the history of your orders by selecting the product(s) and fill out the short form for this purpose for Royal Art Palace may organise the return of the product(s) concerned
To do this, go to the section of your account, then to the history of your orders, select the item(s) to return, the quantity(s) you can leave us a comment if you wish, then click the button generate a return.
Once we have received your request and it will be validated by our services you will receive a PDF return note notifying the returned item(s) including all the information necessary for processing (optional but advised in order to easily trace the Orders and Products that will be received).
You can also inform our customer service by sending an e-mail to the following address:contact[at]royalartpalace.com.

The physical return of the products will be based on the information provided by the Customer Service at the time of the return request:

At our deposit (where possible) : the Customer will have to print the labels (return voucher including order reference, products and quantity) to affix on its package, if necessary ;

For any return by carrier: the network of carriers used by Royal Art Palace will be asked to organize the return of a product. Royal Art Palace will contact the carrier on behalf of the Customer, as soon as the request is received via the form dedicated to this service. The carrier will have to be paid by the Customer when removing the Order, it will be necessary to check the costs related to the return directly from the carrier. the Customer will have to print the labels (return voucher) to be affixed to the package, if necessary.

 
6.3.c Method of reimbursement
In the event of the exercise of the right of withdrawal within the above-mentioned period, and in accordance with the provisions of Article L 221-24 of the Consumer CodeRoyal Art Palace shall reimburse the Customer for the price of the returned product(s) as well as the delivery costs of the product(s) in question within 14 calendar days from the date on which it was informed of the Customer's decision to withdraw. When the Customer exercises his right of return as described in Article 6.2, Royal Art Palace make the refund as soon as possible after the request for return.
In any case, Royal Art Palace reserves the right, however, to defer the refund until the goods have been recovered or until the Customer has provided proof of the shipment of those goods, whichever is the earlier.

The refund will always be made on the basis of the amounts actually paid by the Customer, as entered on his invoice. However, Royal Art Palace may refuse to reimburse the additional delivery costs incurred by a more expensive delivery method expressly chosen by the Customer while Royal Art Palace had proposed a standard delivery method.
Finally, in principle and unless otherwise expressly requested by the Customer, Royal Art Palace make the reimbursement of the latter by re-crediting the means of payment used at the time of payment.

ARTICLE 7 - PAYMENT

a) Payment methods

We offer you various methods of payment (Bank cardPaypal, Paypal in 4x, cheque, transfer). You will find all the details in the "secure payment" section of our Website or by clicking here.

For credit card payments, your payment will be redirected to the system used by the bank or Paypal which are the most secure systems available on the Internet, the TLS protocol (Transport Layer Security) with encryption to protect all value data related to your payment.

Payment by cheque or transfer must take place in the 8 (Eight) working days to ensure good product and price availability. An automatic reminder will be sent mid-time by e-mail with our bank information. For cheque payments, a copy of identification will be requested.

For multiple payments: A credit commitment and must be repaid. Check your repayment capabilities before committing.

Payment of the Order by the Customer is irrevocable, subject to the possibility of withdrawal.

No payment against reimbursement will be accepted for any reason.

As soon as you have made payment for your Order, you will receive an e-mail from us confirming the sale, availability of the Product and the average delivery date to be expected, as well as these Terms and Conditions.

We reserve the right to refuse to process a transaction for any reason or to deny service to anyone at any time and in our sole discretion.

We cannot be held accountable to you or a third party for refusing to process a transaction or suspending any transaction after processing has begun.

b) Payment default and retention of title

The products ordered remain the property of the Company until full payment of the sale price.

In the event of delivery and default of payment, the Company has the right to claim ownership of the products ordered, the customer undertaking to return any Unpaid Product, all costs being at its expense.

For payments by cheque or credit card that have been deliberately objected to, falsely declared lost, stolen or used fraudulently by the Customer, despite the delivery of the Order, will systematically give rise to a complaint for fraud, then a petition to the competent court, with seizure of a judicial officer.

ARTICLE 8 - PACKING

The Products are packed in accordance with current transport standards, to ensure maximum protection for the Products during delivery. You will have to meet the same standards if you are required to return Products to us.

For this, you are invited to return the product not suitable in its original packaging (or in an equivalent packaging).

Packages may not be taken over by the carrier.
If, however, the delivery person were to take them back to you at a later date upon your request and without our agreement, the costs relating to this abduction will be charged to you, i.e. €10.20 incl.

ARTICLE 9 - DELIVERY

To know all the steps of delivery, we invite you to consult the delivery section of our Website or by clicking here.

a) Delivery costs

The shipping costs, shown on the summary page before payment of your order, vary according to the weight, size, fragility of your items and location (place of delivery) they are automatically calculated by the system.

When the goods leave our warehouses (delivery to the carrier) and when a Customer requests a change of address either from us or directly from the carrier, additional charges may be charged by the carrier for any delivery not provided for at the time of the sale contract. In this case we will inform you by email.
The Customer must also be available and fully able to take delivery of his Order when setting an appointment with the carrier as additional charges may be charged by the carrier.

For any external delivery to Metropolitan France, any customs fees or local taxes are borne by the consignee.

The delivery address designated by the customer may be different from the billing address.

b) Shipping and delivery time

The delivery time may vary depending on the Products ordered, the quantity of products ordered and the availability of the Product.

The products are:

- Either in stock
On average, for any order for items in stock, shipment is made within 7 working days of receipt of your payment. However, some products in stock require more time (dresser, window, couch...). .
The shipping times for each item are mentioned on our Site. These deadlines shall be understood as excluding weekends and holidays.

An e-mail message will be sent to you automatically when the Products are shipped, provided the e-mail address on the registration form is correct.
The carrier will then contact you within 24 to 48 hours for an appointment. You will agree with him for a day for delivery (monday to friday).

- Either on order

The manufacturing time may vary from 6 to 12 weeks on average and up to 6 months for specific orders (off standard) to which is added an average shipping time which varies between 7 and 15 working days depending on the type of product and which is mentioned on each product, the longest delay will then be taken into account in the calculation of the given date.

An e-mail message will be sent to you automatically when the Products are shipped, provided the e-mail address on the registration form is correct.

The carrier will then contact you within 24 to 48 hours for an appointment. You will agree with him for a day for delivery (monday to friday).

In any event, delivery on time can only take place if the buyer is up to date with his obligations to the seller.

c) Split delivery

In case the respective availability dates of the Products of an Order are different, you have the possibility, if you wish, to ask us to split the delivery. In this case, please contact us before validating your order as an additional delivery cost applies.
If you want to know the price, you can either place several separate orders or simulate them according to your needs, or contact us and we will communicate it to you by email.
Upon validation, we will ship the items in stock within the above deadlines.
In the absence of a request for a split delivery, delivery will take place on the date of availability of all the products ordered and at the price of group transport, indicated at the time of the Order.

d) Delivery methods

The products are delivered to the address indicated on the order form.

Deliveries are at the bottom of the building and at the edge of the property. The transport company that delivers your items to you is in no way a removal service or home installation.
If you want a delivery on the first floor, you must ask us in writing before you validate your order. We will ask our carrier to provide you with a quote.
Any delivery out of this frame and made without our written consent will be subject to an additional service which will be charged to you at a cost via the surcharge requested by the carrier.

Upon receipt of your items, you must immediately verify their status and compliance with the Order. In the event that the package or its contents are damaged or not in accordance with the original order, the buyer must immediately refuse it, cause it to be ascertained by the carrier and note on the carrier's voucher the reason for the refusal. Please also notify us in writing if a carrier has left your delivery without having you signed, if it has signed for you, if it has forced you to sign before you can open the package, then we will forward the information to the carrier.

Attention: The perfect external appearance does not at all exempt an imperative control of the status of the content received.

e) Difficulty/ Unavailability of delivery

In case of absence of the Customer on delivery, despite the appointment, the carrier will contact the Customer to schedule a second visit or contact Royal Art Palace to get in touch with the Customer. The delivery can therefore be submitted a second time, by appointment, to the customer's home.
Each re-delivery, will be charged at the carrier's expense on the following basis: (Tariff in force from 01/10/2024):

- €12.50 VAT if the weight is less than 30 Kg.
- €23.20 VAT if the weight is between 30 and 100 Kg.
- 37.35 € tax incl. if the weight is greater than 100 Kg

If the Customer does not respond to messages and calls from Royal Art Palace within 7 days maximum, if he does not contact the carrier or if he is not present during the second passage of the carrier, the Products will be systematically returned to Royal Art Palace.
The delivery could be made because of the Customer's shortcomings, the transport costs (return of the parcel to our warehouses), storage of the goods and associated costs (presentation fees, notice of suffering) and re-delivery charges will be charged to the Customer. These fees will be charged to the Customer when re-delivering his Order.

Pricing (In force from 01/10/2024):
Return of the goods to our warehouses: 130% of the price of the departure transport. Reshipment: at the current rate already paid.
Storage : 80 € VAT per M3 stored for 30 days – Minimum 1M3 - Minimum of 30 days and then prorated daily.

If your package could not be delivered for pattern following: delivery to an address other than that indicated on the order form without our agreement or subsequent to the shipment, incorrect or insufficient contact details (phone, door code...), scheduled appointment but not responding; costs (notice of suffering, transport costs return, storage, presentation) can be deducted from a possible refund or will be claimed as a result of (re) delivery of your Order (above rates).

For countries subject to Customs duties: If you do not accept the package(s) and they are returned to us for lack of travel to desk you will be automatically charged return costs (above rate). Once your purchases are received at our premises, the refund will take place within 14 days.

f) Delivery of products

We invite you to open and check your order on the day of its delivery and to inform us immediately of any damage suffered during the transport. It is preferable to ensure that all products and components of a product have not suffered any harm. We invite you to check that the products delivered reach you in perfect condition before signing the delivery note, which would relieve the carrier of any subsequent liability.

In case of damage, please enter clear and precise reservations on the carrier's delivery note.

If the good is not suitable for others pattern than the damage, it is easier to immediately refuse the package to the carrier and to indicate it to us in order to use your legal right of withdrawal.

ARTICLE 10 - PRODUCT GUARANTEE/ RESPONSIBILITY

10.1 LEGAL GUARANTES

The Customer benefits from a legal guarantee of conformity and the guarantee of hidden defects. He is informed of his rights in the box below where he is designated by the consumer and Royal Art Palace International by the seller:

Royal Art Palace International may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs in particular in relation to:

a) The value of the good in the absence of non-conformity ;

b) The importance of the lack of conformity; and

c) The possibility of opting for the other choice without major inconvenience for the consumer.
 
Where these conditions are not met, the Customer may, after formal notice, pursue the enforced execution in kind of the solution initially requested.
 
The Customer cannot make use of the guarantee of conformity on particular characteristics of the property to which he expressly consented and of which he was informed that they deviated from the criteria of conformity.
 
To this end, Royal Art Palace International informs the Customer that the guarantee of conformity is excluded in the following cases:
 
All minor defects not rendering the product unfit for use for such a product,
Any abnormal or inappropriate use of the product,
Any use of the product in the external environment, with the exception of certain products for which external use would be specifically indicated on the product description,
In the case of light-induced discolouration in particular on all tissue products, except where the product is specifically considered "UV-resistant" in the product description, or cracking of coatings and wooden structure, thermal shock by exposure close to a heat or heating source (in case of deformation of wood or cracking of coatings).
Any normal wear due to the use and natural ageing of the product,
Any use of unsuitable abrasive products or cleaning or cleaning products,
In the event of non-compliance with precautions, advice and instructions concerning the use, assembly, maintenance, storage, preservation or protection of the product,
Any shock or fall of any kind of the product,
Any addition or replacement of parts not in accordance with those recommended by Royal Art Palace International,
If the structure of the product is changed.
 
Any refusal by Royal Art Palace International to proceed according to the choice of the Customer or to bring the property into conformity, will be motivated in writing to the Customer.
 

10.2 EXERCISE OF LEGISLATIVE GUARANTEE – VAS ROYAL ART PALACE INTERNATIONAL

In order to benefit from the legal guarantee, it is essential to keep the purchase invoice for the product and any accessories delivered with the product.
For any information or question or to exercise the legal guarantee, the Customer Service Royal Art Palace International may be contacted by the following means:

•       Call +33 4 68 70 27 13, Monday to Friday 9 a.m.-12 p.m. / 2 p.m.-6 p.m UTC+1(outside public holidays and possible bridges in France).
•       Or by e-mail contact[at]royalartpalace.com.
  For any electronic correspondence, in order to facilitate and speed up the processing of requests, the email address used for the Customer account or indicated during the Order should be used.

Or by mail to the following address: Royal Art Palace International VAS 7 Rue Antoine Becquerel - 11100 NARBONNE France.

ARTICLE 11 - APPLICABLE LAW / COURTS

The relationship between buyers and Royal Art Palace International, in respect of orders placed on the Site will be governed by French law.

Any dispute relating to the interpretation, execution or termination of these Terms and Conditions shall be subject to the sole jurisdiction of the French courts.

ARTICLE 12 - USE OF THE INTERNET SITE

a) Intellectual property

The items published on the website of Royal Art Palace International including logos, registered trademarks, texts, photographs, images, videos, designs or paintings, are works protected by intellectual property rights or human rights. The reproduction or representation, in whole or in part, of this website is therefore prohibited without the express and prior consent of the owners of these rights and would constitute an infringement sanctioned by the provisions of the Intellectual Property Code and/or a criminal offence liable to the civil liability of the violators of the aforementioned rights.

Royal Art Palace and Royal Art Palace International are registered trademarks.

b) User responsibility

Navigation on the site https://www.royalartpalace.com/en/ is the sole responsibility of users. Royal Art Palace International shall not be held liable for any faults, errors, computer viruses which could impede the continuity of access to its site or for malfunctions in the computer installation of users which could be found as a result of access to the site. It may therefore not be required to repair any direct or indirect damage which may be related to the use, access to its site or the downloading of items kept on the site (images, texts, video files...).

c) Computer Law and Freedom and GDPR

Royal Art Palace International treats all information about you with the utmost confidentiality. When purchasing, we only ask you for the necessary information, and we forbid any use of the data communicated on the site for any use other than for quality processing and careful monitoring of our customer relationship. In accordance with the Data Protection and Freedoms Act of 6 January 1978 supplemented by European legislation (EU) 2016/679 of the european parliament of 27 april 2016 (GDPR), you have the right to access, rectify and delete your data.
Our client file is registered with the National Commission for Information Technology and Freedoms.

Requests should be addressed to: contact[at]royalartpalace.com.

ARTICLE 13 - MAJOR FORCE

No Party may be held responsible for the total or partial non-performance of its obligations, if such non-performance is due to the fortuitous event or the occurrence of a force majeure element such as, but not limited to, flooding, fire, storm, lack of raw materials, transport strike, partial or total strike, war, pandemic, curfew or lockout. The Party affected by such events shall inform the other Party as soon as possible and at the latest in the five (5) working days of the occurrence of this event. This period will be excluded if the reason for the case of force majeure is public knowledge and as long as the situation continues.

The parties agree that they will have to consult as soon as possible in order to jointly determine the modalities for the execution of the Command during the duration of the force majeure case.

If the case of force majeure has a duration of existence greater than one (1) months Royal Art Palace International may not meet the order, charged for Royal Art Palace International to reimburse the buyer, if necessary, for the sums paid by him in respect of the order concerned.

ARTICLE 14 - RESOLUTION CLAUSE
The resolution of the order in the cases provided for in these Terms and Conditions shall be pronounced by registered letter with acknowledgement of receipt and shall be acquired automatically without judicial formality.

ARTICLE 15 – ACCEPTATION OF THE BUYER
These general terms and conditions of sale as well as tariffs are expressly approved and accepted by the Buyer, who declares and acknowledges that he has full knowledge of them, and thereby renounces the use of any contradictory documents and, in particular, his own general terms and conditions of purchase, the act of purchase resulting in acceptance of these general terms and conditions of sale.

ARTICLE 16 - CONTACT US

If you wish to be connected to our customer service, you can either contact us via our online form, send us an e-mail to contact[at]royalartpalace.com or call us at : +33 (0)4.68.70.27.13 monday to Friday from 09:00-12:00 / 14:00 to 18:00 UTC+1 (outside public holidays and possible bridges in France).

Last updated at: 06/12/2018 (being modified since 28/01/2025).